Smartyr.Inbox
Customer Engagement Platform
One Inbox for all your customer engagement. All communication channels; read and reply in the channel of your choice.
Customer Engagement Software
A messaging platform to empower your business
Engaging with your customers (or potential customers) is critical to every business. Your customers can message you through any of the different communication channels, including email, chat, SMS, webforms, phone calls or reviews. Unfortunately, each of these use a different platform so you find yourself jumping between platforms.
One minute you're on the landline phone for a call, then over to the website chat platform to reply to a chat message, then onto your mobile phone to reply to a text and then to your email platform to read your latest emails and webforms. Not to mention your Google Business Profile to read and reply to a review.
Smartyr.Inbox is the one platform for all your communication channels.
- No longer use a different platform for each communication channel (eg. email, chat, phone etc)
- All messages in one Inbox
- No losing important customer messages
- Reply to messages in your preferred channel
Email Platform
Simply set up a generic email address for all your client and prospect communications and Smartyr.Inbox will pull these in. Then simply read the email and reply to it using your preferred channel. Want a quick response, why no reply with a text or even a phone call.
Chat Platform
Let your website visitors get answers immediately with a chat module. Simply add some code to your website and visitors can start a chat with you when you’re online. Read and reply from within the Smartyr.Inbox
SMS Platform
Text has become a critical part of any business messaging platform. Want a quick response? Research has shown that people respond to texts a lot quicker than email as it delivers straight to their mobile and you don’t rely on them logging in to check emails. Smartyr.Inbox allows you to both receive and send text messages.
Phone Platform
Phone calls are generally the biggest source of enquiries to a business, so doesn’t it make sense that they are included in your messaging platform. Your inbox will start a thread for incoming calls to your integrated number and attach a recording of the call. You can also trigger a phone call out from any message thread.
Webforms
Get your website webforms straight to your Smartyr.Inbox. Once you have a webform you can choose to reply with any channel, including email, text or phone.
Review Management Platform
Smartyr.Inbox includes our review management platform Smartyr.Reviews. This not only allows you to reply to reviews from within the inbox, but you can embed a reviews widget to show your reviews on your website and send out invitation links to grow your reviews.
